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Shipping & Returns

Shipping Policy

Welcome to Bangalore Incense Store's shipping policy section. Here, we provide information about our shipping methods, packaging, and costs. We believe in transparent and reliable shipping to ensure that your orders reach you in a timely manner and in perfect condition.

Shipping Costs: Shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in your order

Dispatch Time: We dispatch all orders within 3 business days of receiving them

Delivery Time: Delivery times will vary depending on your location.

  • Within India: We estimate delivery to be within 2-7 business days for areas serviced by reputed couriers. For other areas, orders will be sent via India Post and may take 1-2 weeks for delivery.

  • International: Delivery times for international orders will vary depending on the destination country.

  • Carriers : We mostly use India Post EMS Speed Post as a reliable partner with optimized and  secure delivery, we will soon onboard other reliable shipping companies if not yet done, feel free to write to us if your shipping method is not available while check out.

We offer free shipping over a minimum cart value only for orders shipped within India, as we build our team around the globe we will offer free shipping in specified regions time to time. free shipping may be withdrawn as and when required by us.

Return & Exchange Policy

Return and Replacement Policy
Thank you for shopping at Bangalore Incense.

We strive to provide you with the highest quality products and services. However, we understand that sometimes things don't go as planned.

Return and Refund Policy

We Don't offer refund and returns as we have a 7 day hassle free replacement policy

Replacement Policy

We do not accept returns. However, we offer a 7-day replacement policy for damaged or defective products. To be eligible for a replacement, please contact our customer support within 7 days of receiving your order.

Conditions for Replacement:

The product must be in its original condition, unused, and undamaged.
The original packaging must be intact.
A clear image of the damaged product must be provided.

Please note:

Damage in Transit: In case of damage during transit, we will assess the situation on a case-by-case basis. While we will do our best to provide a replacement, it may not always be possible.

Custom Orders: Custom orders are non-refundable and non-returnable.
How to Request a Replacement:

Contact Customer Support: Reach out to our customer support team via email or phone with your order number and a brief description of the issue.

Provide Proof of Damage: Share clear images of the damaged product and its packaging.

Await Verification: Our team will review your request and verify the damage.

Replacement Process: If approved, we will initiate the replacement process, which may involve shipping a new product.

We appreciate your understanding and cooperation. If you have any further questions, please don't hesitate to contact our customer support team.

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